OTSC
The Operational Technology Support Centre (OTSC) is a premier remote support facility delivering advanced operational insights and optimisation to global mining operations. Our team of highly experienced engineers and analysts, from diverse industrial backgrounds, goes beyond simple troubleshooting. We provide proactive operational intelligence that drives the future of mining across all in-scope systems integrated with IMS (Integrated Monitoring System) on your site.
What is OTSC?
The OTSC team is available 24/7, delivering proactive OT network monitoring and performance optimisation alongside comprehensive IMS support. Beyond day-to-day troubleshooting, we provide user guidance, accommodate advanced feature requests, manage new device integrations, and ensure real-time issue resolution. More than a support centre, we’re your dedicated partner in maintaining seamless connectivity and maximising operational efficiency.
OTSC quickly diagnose and resolve issues impacting asset availability, connectivity, and overall operational performance. Whether delivering actionable insights, supporting on-site teams, or remotely resolving issues in real-time, OTSC is here to give you the ultimate vantage point on your business.
BENEFITS
Accessibility
Asset Reporting
Network Optimisation
Key features
PERFORMANCE
REPORTING
INCIDENT MANAGEMENT
Equipped to handle malfunctions promptly, OTSC swiftly identifies issues and coordinates onsite resources for an immediate response, reducing downtime and getting operations back on track quickly. Following resolution, a thorough post-incident review is conducted to understand the root cause, prevent future issues, and ensure continued operational efficiency.
DAILY HEALTH CHECKS
UPDATES & FEEDBACK
IMS DEPLOYMENT & SUPPORT
Our OTSC team manages every aspect of IMS deployment, from installation and configuration to user training. We ensure your team is fully equipped to maximize IMS. Beyond deployment, we offer ongoing support, handling updates, troubleshooting, and advanced feature requests, ensuring your IMS system evolves alongside your operational needs.
ASSET VISIBILITY & NETWORK DESIGN
Implementing autonomous assets, especially large equipment like trucks, demands a robust and sophisticated network. Our Network Validation Service, managed by the OTSC team, evaluates your network’s capacity to support autonomous technology. This comprehensive testing ensures that your infrastructure can handle the demands of autonomous assets, providing seamless integration and optimal performance.
OTSC in action
Partners
Deployed across numerous Tier 1, 2, and 3 mine sites worldwide, we have partnered with industry leaders to deliver continuous support—from mining and agriculture to ports and beyond. Bridging data gaps for a unified, actionable view of your operations. With FTP, you can take your operational efficiency to the next level.
What can OTSC do for your business?
Whether it’s fine-tuning your infrastructure, minimising downtime, or delivering real-time insights, OTSC empowers your business with the tools and support needed to stay ahead. We don’t just react to challenges—we anticipate them, ensuring your operations are always one step ahead. Experience the full potential of your business with OTSC at the helm.
